Tigh na Cladiach - House on the shore

TERMS AND CONDITIONS OF LET

Brooke Homes (Scotland) Ltd (The Owners) agree to let to you (The Renter) Tigh Na Cladiach, (The Property) a Five bedroom detached self catering property that sleeps Ten (10) persons for the period detailed on the booking form. Your booking will be for holiday purposes only unless otherwise agreed in writing from the owners. The property must not be used for party purposes, weddings or filming without prior written agreement from the owners. If such a usage is agreed the Good Housekeeping Deposit will be increased pro rata. The cost of any breakages, losses or excessively heavy cleaning required will be deducted from this deposit and the balance refunded. A Facility Fee may be payable for a function or party where the numbers using the property exceed the capacity the house can sleep.

THE RENTAL AGREEMENT

The Renter acknowledges to have received notice that Tigh Na Cladiach is let to The Renter by The Owner on a holiday let as defined by Section 2(1) (d) of the Rent (Scotland) Act 1984 and The Owner is entitled to recover possession of the House under Case 13 of Part II of Schedule 2 of the said Act, and The Renter further acknowledges that The Owner acceptance of this offer is conditional upon The Renter giving The Owner vacant possession of the house on the termination of the period of let specified In the booking form completed by The renter.

PERSONAL DETAILS

Information you provide will be retained by the Owner of the property and will not be sold or passed on to any third party.

YOUR HOLIDAY HOUSE

You can arrive at Tigh Na Cladiach after 15.00 hrs on the start date of your holiday and you must have vacated the property by 10.00 hrs on your final day. If you anticipate arrival being much later than 15.00 hrs please contact our caretaker Izzy on her cell/mobile 07739600182 to let her know and to make alternative arrangements. If you fail to do so you may be unable to gain access to the property.

RENTERS RESPONSIBILITY

You agree to keep the house and it's equipment and utensils clean and tidy and to leave the house in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra and deducted from your Good Housekeeping Deposit. The Renter's party will conduct themselves in such a fashion as to cause no undue noise or annoyance or disturbance to neighbouring proprietors or occupiers. The numbers in your party must never exceed the stated house capacity except by written prior agreement from the owners. No other persons other than the Renter's party shall be permitted to occupy the house during the period of let. The Renter accepts that the owner has the right to refuse to accept any offer of let, and to require the Renter's party to remove immediately from the house if, in the owner's sole opinion the terms of let have been breached. There will be no refund of rent prepaid, unless the owner is able to re-let the house for any part of the period of let, and in that event only, the owner will refund the rental for those nights re-let.

THE HOUSE CONTENTS

The Renter undertakes to replace, repair or pay for any articles that may have been destroyed, damaged or lost according to the assessment of the owner or it's caretaker, fair wear and tear being excepted. Do not remove ANYTHING from the house. Do not lose the keys to Tigh Na Cladaich as the cost to replace the locks will run into several hundred pounds.

WHAT WE SUPPLY

Your rental fee includes electricity which covers the heating systems as well. All cooking utensils and appliances as stated on our website www.kenmorehouse.co.uk. There is a colour television, DVD player, VHS video recorder. Bed Linen and tea towels. Wi-fi is available free of charge but The Owners cannot accept responsibility for lack of service as this can sometimes be due to outside factors outwith our control.

WHAT WE DON'T SUPPLY

Telephone, Full Satellite television pack. Coal/logs or any type of Fuel for fire. Children's play equipment. Food or cooking ingredients. Washing powder. Bath towels. Please remember that Tigh Na Cladiach is a self catering property and you will need to bring anything with you that you feel is important to your enjoyment during your stay.

OWNER ACCESS

The owner or his caretaker shall have access to the house during the period of let on giving reasonable notice for the purposes of inspecting the condition of the house and the furnishings and contents thereof. The Renter undertakes to notify the owner immediately if the Renter has reasonable grounds for thinking that any repairs are required to the house or its furnishings or contents. Emergency repairs may have to be carried out while you are staying at Tigh Na Cladiach and the owners shall have unhindered access to carry out any repairs deemed necessary during your stay.

GOOD HOUSEKEEPING DEPOSIT

The deposit will returned to you on the receipt of a satisfactory housekeeping report from our caretaker within 7 days of your departure from Tigh Na Cladiach. Any damage or breakages must be reported to our housekeeper or to Brooke Homes (Scotland) Ltd BEFORE checking out so that the damage/breakages can be assessed and an appropriate settlement being reached between both parties.

SMOKING

Tigh Na Cladiach is strictly non-smoking throughout. The Renter agrees to uphold this policy for the duration of the rental. If this policy is breached the owner may wish to withhold the full Good Housekeeping Deposit to cover the cost of soft furnishing and carpet cleaning.

OPEN FIRE

The property has an open fire in the main living room area. The renter agrees to the following with regards to the use of the fire and the safety of the house and it's occupants. All fires must be supervised. Never leave fires burning while unattended, while unoccupied or while sleeping. Only coal and/or wood are to be used as fuel. This may be available locally at the shop which is 300 metres away. Always remove fuels (newspapers/wood/coal) from the area around the fireplace while lighting the fire, when the fire is lit and again when cleaning out the ashes. There is a fireguard that MUST be used when the fire is lit. PLEASE ENSURE CHILDREN ARE AWARE OF THE DANGER OF AN OPEN FIRE.

YOUR BOOKING

You must be 21 years or over when you book the accommodation. The Owners have the right to refuse any booking prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact us immediately if you find any discrepancy.

RENTALS AND CHARGES

In order to secure a booking you need to make a 50% payment IF THERE IS AT LEAST 6 WEEKS BEFORE YOUR PROPOSED RENTAL DATES. If your proposed dates are within 6 weeks you will have to pay 100% plus the Good Housekeeping deposit. Paypal payment secures a booking immediately. On receipt of your payment we will confirm your booking by email and mark-off the period on any availability calendars showing that the period is now unavailable. If you are paying by cheque please ensure that sufficient funds are available to cover your cheque as there is a £35 charge for any returned cheques. Bank transfers are also an acceptable route of payment; however, overseas guests should note that any charges incurred must be met by themselves during this type of transaction.This also applies to refunds by Brooke Homes for your Good Housekeeping deposit.

RESERVATION CANCELLATION OR ADJUSTMENT BY US

We hope that we do not have to either cancel or adjust your booking in any way: however, as unforeseen problems and changes in Business circumstances do occur we would contact you immediately to discuss any proposed cancellation or adjustment. If any of these circumstances arises we will endeavour to find you alternative or similar accommodation at a similar rental. If we are unsuccesful, the alternative is unacceptable to you, or the rental more than you wish to pay, we will refund all of your original rental payment. Except where otherwise expressly stated in these Conditions, the Owner shall not be liable for changes beyond our control.

CANCELLATION BY YOU

If you have to cancel your reservation you must telephone The Owner on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation in writing. The day on which we receive the telephone cancellation is the day on which your reservation is cancelled. Payments are non-refundable in the event of a cancellation being received within six (6) weeks of the start date of the booking. Your Good Housekeeping deposit will be refunded in full. In the event of a cancellation before six (6) weeks before your arrival date we will do our best to re-let the accommodation. If successful we will refund your deposit less a cancellation / administration fee of £70. However if we are unable to re let the accommodation and written notice of cancellation has been received more than 6 weeks before the arrival date we will keep 50% of the paid amount. We strongly recommend that you obtain holiday insurance.

COMPLAINTS

We hope that you will not have any cause for complaint but in the event of a problem arising, and should you have cause for complaint, you must in the first instance contact Brooke Homes (Scotland) Ltd immediately so that any problem may be speedily resolved, as the owner must be given the opportunity to rectify the problem. Some problems are very easily rectified if notified. If, after this, you feel that the problem has not been resolved then you must, within 7 days of the end of your holiday, put your complaint in writing to us. Send your letter to us marked Customer Relations.

LIABILITY

In signing the booking form you agree to indemnify us against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party. The Owner accepts no responsibility for any loss or damage to any belongings, nor injuries sustained by you or any member of your party. The owner shall also not be held liable for any noise or nuisance caused by any neighbouring properties, facilities, events or situations that are outwith our control or outwith the property of Tigh Na Cladiach.

LAW

The contract between you, (The renter) and Brooke Homes (Scotland) Ltd (the Owner) is subject to Scots Law and is formed in Motherwell, Lanarkshire, Scotland. These terms are valid from November 2006 and remain valid unless replaced and supersedes all previous terms